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FRESH HAVEN RETREATS
FREQUENTLY ASKED QUESTIONS
We understand - you have a lot on your mind. While we highly recommend discussing details with us, here are some common questions we often receive.
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What is your fee? Do you take a percentage of my rent?Nope. There’s no catch—we don’t take a percentage of your rent. Guests are willing to pay a premium for short-term stays, and we simply keep any amount over your requested rent.
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How will you guarantee the rent?It's simple—we run a revenue-generating business, and your rent is part of our operating expenses. Along with our business signing the lease, we will personally guarantee the rent. Your relationship is crucial to us as it is the foundation of our business. We aim to be the last tenants you'll ever need.
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How long are your guests staying?Our working and traveling guests may stay for periods ranging from 5 days to several months, depending on the season and their profession. Many are remote workers or contractors who often need accommodations for 2-3 months.
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How do you know who comes in and out of the building?Security is our top priority. With your permission, we will install a Wi-Fi enabled security camera on the exterior of the building to ensure guests are not accompanied by any unauthorized individuals.
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How do you screen guests and what is your criteria?Many of the platforms we use conduct background checks and ID verification. We receive this information with each inquiry and personally decide whether to accept or decline visitors. Additionally, we ask guests for the purpose of their stay and consider their responses. Ensuring a professional and safe experience for everyone is in our best interest, as our company's reputation is always on the line.
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Do you market on platforms such as Airbnb, VRBO, etc.?We market our locations on various travel booking sites, including Furnished Finder, Booking.com, Airbnb, Travel Nurse Housing, Corporate Housing, and more. These are Online Travel Agencies (OTAs) that serve as intermediaries between us and our guests. Our marketing targets corporate travelers, traveling nurses, leisure tourists, and business travelers across multiple channels, - all utilizing our secure screening methods.
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How do you ensure there are no parties? What if a party occurs?Let’s be perfectly clear—we do everything in our power to prevent parties or events at our properties and ensure they are kept immaculate. It is in our best interest to maintain these rentals in perfect condition. If not, we face downtime and lose revenue, which also damages our reputation on these platforms and results in fewer quality bookings. To prevent issues, we have noise detectors monitoring the units. If noise exceeds a certain decibel level, our team is alerted and will dispatch members to the building to ask the guest(s) to leave. Although we don’t anticipate this happening, we will handle any maintenance or damage should it occur. This is extremely rare.
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